There are many different benefits in using a modern switchboard system in your office. The most obvious benefit of a switchboard system is that it allows for more than one incoming call to be handled at the same time. You no longer have to have one operator that needs to deal with multiple incoming calls, and customers that get a “busy” tone when they phone your company. It’s easy to lose customers this way. With a switchboard system your calls can all be answered and handled professionally.
You can easily transfer a call to another person or department. This is essential for any business as you never know when the customer needs to speak to someone else. On a normal phone line, you cannot transfer a call, resulting in the person having to come to your phone. But with a switchboard, you can simply transfer the call to any available extension and have the caller assisted.