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other switchboards

Written by Super User. Posted in Uncategorised

Different types of switchboards

NEC Philips XN120 - IPC 100 PABX Switchboard

27 x Analogue Telephone Line Ports
40 x ISDN BRI Telephone Line Ports
24 x VOIP SIP Telephone Line Ports
72 x Digital/Analogue Extension Ports
24 x IP SIP Extension Ports

Switchboard Limitations:

51 x Max Telephone Line Ports
24 x Max  Concurrent VOIP Calls

NEC Philips Aspire - IPC 500 PABX Switchboard

200 x Analogue/ ISDN BRI/ ISDN PRI/VOIP SIP Telephone Line Ports
384 x Digital Extension Ports
256 x Analogue Extension Ports
512 x IP SIP Extension Ports
480 x Dect Extension Ports

Samsung DCS408 PABX Switchboard

4 x Analogue Telephone Line Ports
4 x Digital Extension Ports
4 x Analogue Extension Ports

Samsung DCS816 PABX Switchboard

8   x Analogue Telephone Line Ports
12 x Digital Extension Ports
4   x Analogue Extension Ports

Samsung OfficeServ 100 PABX Switchboard

36 x Analogue Telephone Line Ports
16 x ISDN BRI Telephone Line Ports
1   x ISDN PRI Telephone Line Ports
16 x VOIP SIP Telephone Line Ports
48 x Digital Extension Ports
48 x Analogue Extension Ports
80 x IP SIP/WIP Extension Ports

Samsung OfficeServ 500 PABX Switchboard

208 x Analogue Telephone Line Ports
104 x ISDN BRI Telephone Line Ports
9     x ISDN PRI Telephone Line Ports
64   x VOIP SIP Telephone Line Ports
360 x Digital Extension Ports
360 x Analogue Extension Ports
240 x IP SIP/WIP Extension Ports

Switchboard Limitations:

360 x Maximum Extension Ports

Samsung OfficeServ 7100 PABX Switchboard

15 x Analogue Telephone Line Ports
15 x ISDN BRI Telephone Line Ports
12 x VOIP Telephone Line Ports
12 x Digital/Analogue Extension Ports
16 x IP Extension Ports
12 x Wireless Extension Ports

Switchboard Limitations:

23 x Max Telephone Line Ports
31 x Max Extension Ports
59 x Max Extensions and Telephone Line Ports

Samsung OfficeServ 7200 PABX Switchboard

59   x Analogue/ ISDN BRI/ ISDN PRI Telephone Line Ports
31   x VOIP SIP Telephone Line Ports
111 x Digital/Analogue Extension Ports
31   x IP SIP/Wireless Extension Ports

Switchboard Limitations:

60   x Maximum Telephone Line Ports
120 x Maximum Extension Ports
180 x Maximum Extensions and Telephone Line Ports

Samsung OfficeServ 7400 PABX Switchboard

240 x Analogue/ ISDN BRI/ ISDN PRI Telephone Line Ports
128 x VOIP SIP Telephone Line Ports
480 x Digital/Analogue Extension Ports
128 x IP SIP/Wireless Extension Ports

Switchboard Limitations:

240 x Maximum Telephone Line Ports
480 x Maximum Extension Ports
720 x Maximum Extensions and Telephone Line Ports

Switchboards & Voip systems

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Types Of Switchboards and pbx voip systems

There are two  types of switchboards, Automatic Call Distribution switchboard & Interactive Voice Response switchboards. Virtual switchboard systems will also be looked at later, although they are not really switchboards.


An Automatic Call Distributor (ACD) is a telephone facility that handles calls coming in and distrubutes them based on the number called and an database of handling comands. Many businesses offering sales and service support use ACDs to validate callers, make outgoing responses or calls, forward calls to the right party, allow callers to record messages, gather usage statistics, balance the use of phone lines, and provide other services.

Automatic Call Distribution (ACD) Switchboards are also computerized, but are designed for large businesses, typically those who make use of call centers.

Interactive Voice Response (IVR) switchboard systems are a good choice for small businesses, where the  situation involves a caller needing to speak to someone in another department, for example the techinal or support manager. The front desk is usually the point where calls are transferred with the switchboard telephone. The caller can also use voice commands or select different options on the keypad.

Switchboards are essential to many businesses around the world; they rely on these systems on a daily basis to handle their calls and messaging systems. These products can be scaled according to each business’ unique needs, making them very versatile and cost effective. Communication is essential in every business, which is why a reliable switchboard system is important to have.

With so many different types of switchboards available, it’s easy to choose a system that will work for your particular business. And with additional benefits like security, customer service and record keeping, switchboards are one of the best tools that modern businesses can make use of.

 

There are three types of IVR switchboard systems:

  • Incoming  switchboards give companies the option of redirecting calls, managing current callers on the line, recordings, securing business, and providing information.
  • Outgoing  switchboards give businesses the ability to give out invitations , reminders for booked appointments, reminders and updates regarding stock and shipments, and  surveys to customers.
  • Incoming  and outgoing  switchboards, which is a combination of the functions of inbound and outbound.


Virtual switchboards gives companies  the features of a switchboard without capital outlay, such as installation, lease or upkeep costs. This virtual Switchboard system works through virtual switchboard operators, whose job it is to place a callers on hold and alert you that you have a call for a certain department. The call can also be diverted in the case of the phone being disconnected.

Installing Switchboard Systems

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Installing switchboard systems can be complicated if you are not familiar with them, which is why it is always best to work with a professional installer like SA Business Solutions. One of the most important things to remember is not to buy something that you might not need, spending money you don’t have. Always ask a professional team for advice; they can visit your premises and determine what you need, before making a product recommendation. This will ensure that you get the system that will work best for your size and type of business, and that you get a cost-effective communication solution.

SA Business Solutions is a leading IT infrastructure company that specialises in switchboards, VoIP, PABX and office automation. We are an authorised Samsung Communications Centre and deliver world class installation and maintenance services to customers throughout South Africa.

Using Virtual Switchboards

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Virtual switchboards will give customers the ability to have all the features of a conventional system, but without the capital outlay, and this is ideal for small businesses and new start-ups. There are no lease amounts or maintenance involved, which is also very cost-effective in the long run. Virtual switchboard systems are also beneficial for small businesses in more than one way; especially when you move your premises, as there will be no hardware or lines to be moved and relocated to your new premises.

Improve Your Customer Service

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If your company has the ability to handle calls professionally; this significantly improves your business’ image. Your customers will never get a “busy” tone, and always have the ability to leave messages when needed. Another benefit is that customers can directly choose the department that they would like to speak to, cutting down on waiting times. This will also reduce the volume of calls that go through your front desk and relieve the workload on your call centre operators.

With the system being able to recognise the number that calls, you can use this information to provide reports and analysis around your business support services, personalising your service even more. You can keep record of how many times a particular customer phoned for assistance, and the number of calls that you received during a particular time for a specific product or service department.

With the ability to record calls with your switchboard system, you can keep record of conversations and customer requests, as you never know when you might need this. This is often very handy in the case of legal disputes or claims that customers might initiate against your business. You will have proof of a conversation that took place, and you can keep this on record for a number of years. It’s also a good idea to keep these recordings for security purposes, and they are very handy to help evaluate the level of assistance that team members are providing to your customers.

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